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FAQ - T&Cs


Where's my tracking number? What if my tracking number does not work?

Within 48 hours of placing your order you will receive an email with your tracking number as soon as the bag ships. Please send an email to info@fitessentials.com.au if you do not receive your tracking number in the next 4 business days. Packages in the HK Shipping system receive scans at various points between pickup and delivery. It is not unusual for a package to go more than 24 hours without a scan while in transit. It might take up to 24 hours for your tracking number to go live, please use a desktop computer to track your item as the site is sensitive and mobile phones may show its invalid,
or please try again later.

Do you ship to a PO BOX?

No, we need an actual physical address for signature on delivery 

Is the Fit Essentials collection available in any stores?

We are available online only

What comes with the bag?

The Sophie Tote includes 6 BPA Free containers

with leak proof clickable lids and 3 ice packs, 

The Celina includes 4 BPA Free containers with leak proof clickable lids

and 1 of our new design large ice pack sheets

Our products are designed as innovative,

superior in quality and reflecting stylish design. 

Whats the bag made of?

The Sophie Tote has been designed and manufactured in conjunction with one of Australia's leading industrial designers to ensure it's function is as good as it's form.
Working with our designers we have carefully selected materials, including a specific Eco friendly leather, that not only looks great, but are the best to support the function of the meal management component of the bag. This includes the insulation material and the meal containers where the Sophie Tote's function is as good as it's style.
Every part of the Sophie Tote has been scrutinised through the design and manufacturing process to provide our customers with the best solution to meal management, in a stylish but hard wearing

NO Animals were harmed in the making of our products

We sell in USD

Please use the drop down menu to view the price in your selected currency

Ordering & shipping WORLDWIDE

NOTE; that you (the customer) are responsible for all customs charges that are due when you receive your package. Each individual country has their own duties rates for incoming merchandise purchased outside of your country. So if you are concerned about paying your customs fees, you will need to contact your local government customs department to learn more. Fit Essentials will not be responsible for any customs fee that are due

How do I care for my containers?

Hand washing your containers will increase their lifespan. However, they are dishwasher safe. If your containers become stained from tomato sauce or other substances, make a paste of baking soda and warm water and leave it in your container over night. You should have fresh, clean containers to look forward to in the morning. If odour is an issue, use some vinegar and scrub clean. Our containers are microwave safe and best of all BPA FREE

How Big is the bag?

Sophie is - Length 43cm, Height 30cm, Width 18cm

Celina is - Length 32cm, Height 29cm, Width 14cm 

What if I change my mind?

WE HAVE A STRICT

NO REFUND OR EXCHANGE

PLEASE CHOOSE YOUR ITEM CAREFULLY 

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