FAQ

Where are orders shipped from?

All orders are dispatched from our warehouse located in Melbourne Australia. This is also where all returns need to be posted back to.

Do you have Afterpay? What methods of payment do you accept?

Fit Essentials accepts payment by PayPal, Visa, AMEX and MasterCard. Afterpay is available only to orders being shipped within Australia and New Zealand.

Do you ship Internationally?

Yes - Internationally 5-7 business days

Fit Essentials ships to most destinations around the world. You can select your country from the drop-down menu in checkout.


Australia 1-2 business days (rural areas up to 5 business days)

We ship Australia wide with Australia Post, you will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.

Will I have to pay customs & duties taxes?

All orders are shipped from Australia, therefore all international customers (outside of Australia) may be required to pay applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your Fit Essentials order). The only charges Fit Essentials collect are those stated on your Fit Essentials order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

 

Can I cancel or make a change to an order?

No. We are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.

 

Can I return an item?

We are happy to accept a return request within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not Fit Essentials. Fit Essentials is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide a refund for the item/s returned.

All returned items must be in original unworn / unused condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you.

 

Can I return an item which I bought on sale?

Fit Essentials does not provide refunds on any products which were purchased on sales.

Please note: this does not include flash sales and discount codes. You are still eligible for a refund if a full price product was purchased with a discount code or gift card (this does not qualify them as a sale item).

All prices for items on sale are only valid during the sale period and as such Fit Essentials do not refund a price difference for items purchased outside of that sale period.

 

Do I need to pay for return shipping?

Please be advised that all postage and handling costs will be incurred by the customer, not Fit Essentials. Fit Essentials is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return is sent back to us via a trackable shipping method.

 

What about warranty?

All Fit Essentials products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at info@fitessentials.com.au with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

 

How do I use a discount code?

You must enter the discount code at the checkout page in the ‘gift card or discount code’ field and then click ‘apply’.

Can't find the answer to your question?

Please don’t hesitate to contact our customer service team at info@fitessentials.com.au

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